Purpose and scope
The channel enables information about infringements covered by Portuguese Law no. 93/2021, obtained in the context of a current, previous or recruitment-stage work relationship, to be reported in good faith and on serious grounds. Legal protection depends on the conditions laid down in that regime.
It may be used by employees, service providers, contractors, subcontractors, suppliers, members of governing bodies, volunteers, trainees and other persons covered by Portuguese Law no. 93/2021.
What must not be sent through this channel
- Technical-support or client incident-response requests.
- Complaints about billing, sales or service quality.
- Emergencies or situations requiring immediate contact with the authorities.
- Information unrelated to an infringement or work-related context covered by the law.
Available channels
The separate digital channel allows a written report to be submitted anonymously or with identification and followed up using an identifier and a secret key. The report is not sent by email. Receipt and follow-up are restricted to authorized persons acting independently, impartially and confidentially, without conflicts of interest.
- Written communication: through the dedicated digital channel.
- Oral communication: using the institutional contact details, and without disclosing the facts when arranging contact, request instructions for using a telephone or voice-messaging system; you may also request an in-person meeting. Where a recording, transcript or minutes are produced, the applicable requirements concerning consent, consultation, correction and approval are observed.
- External reporting, public disclosure or a possible offence in progress: contact the competent authority or the applicable emergency number, observing the conditions laid down in Portuguese Law no. 93/2021.
Confidentiality and protection
The identities of the reporting person, persons concerned and third parties mentioned are confidential and accessible only to authorized persons. Disclosure takes place only under a legal obligation or valid decision, with the applicable information safeguards. For identified reports, contact details are stored separately from the report and access is audited.
An anonymous report does not request identification data. Hosting services may, however, retain technical security logs under their own obligations and configuration; the channel therefore does not promise absolute anonymity at infrastructure level.
Protection depends on the conditions laid down by law, including good faith and serious grounds for believing the information to be true when the report is made.
Retaliation against protected reporting persons is prohibited. The channel must not be used to deliberately communicate false information.
Receipt and follow-up
After submission, an identifier and secret key are displayed. The key cannot be recovered and must not be sent by email or shared with third parties.
Receipt is acknowledged within seven days, together with clear information about the requirements and means for external reporting. The measures envisaged or adopted and the reasons for them are communicated within no more than three months from receipt, without prejudice to limitations required by the investigation.
The reporting person may request the outcome of the assessment, which is communicated within 15 days after its conclusion. Reports are retained for at least five years and for as long as related judicial or administrative proceedings remain pending, in accordance with applicable law.
Complaints and other contact
For client complaints, use the general contact channels or the official Complaints Book. For cybersecurity incidents, use the operational channel specified in the relevant contract or service.