We are looking for a user-focused Service Desk Technician with strong diagnostic ability and a clear service mindset. The role requires operational discipline, clear communication and a focus on resolving incidents and requests effectively.
What we offer
- Regular professional-development opportunities.
- Office facilities supporting meals and snacks.
- Team-building activities and a close working environment.
- A flexible working model, remotely or in Loulé, depending on operational needs.
Responsibilities
- Provide technical and functional support to our clients' users by email, telephone, self-service portal and other channels.
- Diagnose and resolve technical issues quickly and rigorously.
- Act as the Single Point of Contact (SPOC), routing tickets to second-line support and partners whenever required.
Essential requirements
- Completed secondary education (mandatory).
- Fluency in English and Spanish (mandatory).
- Experience with Microsoft Office O365; certifications are valued.
- Experience in user-support roles such as Service Desk or Helpdesk.
- Knowledge of Windows, Active Directory, Exchange and File Shares.
- Knowledge of VPNs, firewalls, proxies and antispam systems.
- Knowledge of IM clients, hardware and peripherals.
What we value
- Drive and initiative.
- A strong sense of responsibility.
- Strong problem-solving ability.
- Strong interpersonal skills and team spirit.
- Availability for 24/7 shifts.
- A results-oriented approach.